Franklin's first major role was a recurring role as Nick, the I.T. worker on NBC's The Office. Franklin later went on to appear as a series regular on the short-lived FOX comedy series Traffic Light. He appears with another Office actor, David Denman, who played Pam's ex-fiancée Roy. His side projects include a short for Funny or Die: a fake commercial promoting the Dudes-N-Bros Talking Points System, which is a service that helps guys who aren't dudes or bros hold a conversation with dudes and bros. He co-starred on the CBS sitcom The Millers and appeared on FOX sitcom New Girl, the HBO political comedy Veep, Black-ish, and Abby's.